Buffalo

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Job Summary: The Director Assistant position assists the Center Director in running the day-to-day operations of the center and also fills in for the Director when necessary. This role will be expected to complete all activities in accordance with company policies, licensing regulations and all applicable laws and internal operational and quality expectations. This position reports into the Center Director.
 
What You Can Expect From Us:

• A happy work environment where team members feel supported, encouraged and appreciated
• On-going professional development and a “promote from within” philosophy

 Salary:
Up to $18/hour
 
Full Time Benefits:

• Up to 75% paid medical coverage
• Paid Time Off and Holiday Pay
• 401k: 50% match, up to 4% of gross income after 1 year of employment
• Generous child care discount

 Qualifications:
Director Assistants require one of the following:

• Bachelor’s Degree in Early Childhood, Elementary Education or related field
• Bachelor’s Degree with 30 credit hours in Early Childhood Education and 2 years experience with children
• Associate’s Degree in Early Childhood or related field 2 years experience with children
• Associate’s Degree with 30 credit hours in Early Childhood Education and 3 years experience with children

 
Job Responsibilities: The essential activities of the Director Assistant are to support the Center’s overall management through the following responsibilities and any additional tasks, as assigned:
  
Administrative:

• Accurately complete all tasks in the Monthly Operations binder.
• Collect and maintain all paperwork required for licensing, accreditation and Doodle Bugs! procedural compliance.
• Maintain regular communication with Center Director.
• Assist in correcting violations and communicate with Center Director to consult on follow up.
• Assist in coordinating inspections and corrective actions as needed.
• Assist in recruiting and interviewing faculty for all positions within center.
• Accurately maintain child and employee files.
• Report all accidents to Center Director.
• Identify, report and track the timely completion of all facility repairs and needs.
• Ensure that adequate supplies are maintained (food, curriculum supplies, marketing, etc.).
• Maintain accurate records related to billing and accounts receivable.
• Contribute to newsletters and social media updates.

  Enrollment:

• Promote your center within the community.
• Convert inquiries to tours.
• Conduct high quality, personalized center tours.
• Complete all enrollment paperwork with parents.
• Orient new families to the program.

  Family Relations:

• Ensure families’ satisfaction through regular communication and accessibility.
• Communicate accreditation standards and processes to families.
• Address all parent concerns promptly in Center Director’s absence.
• Communicate information regarding center and community events.

  
Professional Development:

• Facilitate and participate in training on developmentally appropriate practices, accreditation standards, licensing requirements and company procedures.
• Identify and mentor high potential faculty.
• Participate in annual Doodle Bugs! conference.
• Attend at least one local or regional conference per year.
• Stay current on Doodle Bugs! policies, licensing regulations, state and federal employment laws, accreditation standards, early childhood education trends and other pertinent information.
• Participate in community events.

  
Supervision:

• Ensure that the center is consistently Safe, Clean, Organized, Professional and Educational (S.C.O.P.E).
• Ensure compliance with company policies, licensing regulations and required child to staff ratios.
• Educate and mentor employees daily on developmentally appropriate practices, accreditation standards, licensing requirements and company procedures.
• Ensure that Bravo! Curriculum is appropriately implemented daily.

  
Competencies:   
To perform the job successfully, an individual should demonstrate the following competencies:
  

• Problem Solving - Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.
• Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
• Managing People - Takes responsibility for subordinates' activities; is available to staff for questions, concerns or feedback; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); continually works to improve supervisory skills.
• Quality Management - Looks for ways to improve and promote quality.
• Business Acumen - Understands business implications of decisions; demonstrates knowledge of market and competition.
• Diversity - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment.
• Ethics - Treats people with respect; keeps commitments; works with integrity and ethically; upholds organizational values.
• Organizational Support - Follows policies and procedures; completes tasks correctly and on time; supports organization's goals and values.
• Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
• Planning/Organizing - Uses time efficiently.
• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; changes approach or method to best fit the situation.
• Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.
•    Language Skills - Ability to read and interpret documents such as letters from customers and management, center policies, procedure manuals, and state child care regulations. Ability to write routine reports and correspondence. Ability to speak effectively before customers and employees of Doodle Bugs!.
• Mathematical Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret charts and graphs.
• Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Computer Skills - To perform this job successfully, an individual should have knowledge of Microsoft Word, Excel and Internet Explorer.
• Certificates, Licenses, Registrations – Must maintain requirements of licensing agency and company.

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Job Summary: The Office Assistant provides administrative support and assistance to Home Office staff  by completing common administrative tasks and special projects as needed. This position reports into the Vice President at our Home Office.
  
Job Responsibilities: The essential activities of an Office Assistant are as follows:

•   Overseeing clerical tasks, such as sorting and sending mail
• Keeping an inventory of office supplies and ordering new materials as needed
• Maintaining files
• Welcomes office visitors politely
• Answering phone calls in a professional, positive and helpful manner
• Taking and delivering messages when needed
• Ensuring the office runs smoothly
• Scheduling meetings and sending meeting invites to attendees
• Other duties as assigned

  
   Problem Solving - Identifies and resolves problems in a timely manner; develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; Leads and/or actively participates in meetings.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.
• Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
• Quality Management - Looks for ways to improve and promote quality.
• Ethics - Treats people with respect; keeps commitments; works with integrity and ethically; upholds organizational values.
• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.
• Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
• Planning/Organizing - Uses time efficiently.
• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; changes approach or method to best fit the situation.
• Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.
• Computer Skills - To perform this job successfully, an individual should have strong knowledge of MS Office and Outlook.  

Qualifications   
To perform this job successfully, an individual must be able to perform each essential activity satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  
Education and Experience: High School diploma/GED and at least 1 year in an Administrative Assistant role.
 
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Job Summary: The Program Coordinator position serves as both a valued member of our education and management teams. This role upholds educational standards of excellence aligned with our Bravo! Curriculum and assumes primary responsibility for providing responsive classroom support while also sharing responsibility for Center operations with the Center’s Director and Assistant Director.
Salary: Up to $18/hour
  
Doodle Bugs! Mission: to build a community of Happy Children, Happy Parents and Happy Teachers. We hold ourselves to the highest standards of safety, cleanliness, organization, professionalism and education so that we can spread happiness to every single individual at Doodle Bugs!
  
Doodle Perks:

• Competitive health plans to help keep you happy & healthy
• Child care tuition discounts
• 401(k) with 50% match (after 1 year of employment)
• Paid time off & holiday pay
• Continued personal growth with paid training, educational opportunities and a promote from within philosophy
• State of the art facilities

  
Job Responsibilities:
The essential activities of the Program Coordinator include reporting to the Center Director and support to the center’s program through these responsibilities and any additional tasks, as assigned:
Classroom Operations

• Creating Awareness- Helps teachers evaluate alignment of practices with program values and goals.
• Planning and Goal Setting- Collects information to establish a plan to address and identify growth opportunities. Support is reflected upon regularly to determine progress and necessary revision.
• Designing Actions for Implementation- Creates opportunities for development, including: technique experimentation and self-discovery, direct classroom modeling, professional development, etc.
• Managing Progress and Accountability- Maintains focus of agreed upon goals/priorities while recognizing the teacher’s responsibility for action and progress; including mentorships.
• Assessing Coaching Practices- Engages in continual self-reflection of professional practices and how they influence teachers’ performance and outcomes.
• Assessing Teacher Outcomes- Inspire & open a dialogue with teachers to self-reflect, self-analyze & self-modify.
• Facilitation of “Add Value” Projects: These are included, but not limited to STEAM Labs, Kindness Curriculum, etc.

Center Operations

• Being in ratio as a classroom teacher in any given age group
• Fill-in for teachers on break
• Front desk operations

  
Qualifications: Program Coordinator’s require demonstrated success as a Lead Teacher and one of the following:

• Bachelor’s Degree in Early Childhood, Elementary Education or related field
• Bachelor’s Degree with 30 credit hours in Early Childhood Education & 1 year experience with children
• Associate’s Degree in Early Childhood or related field 2 years experience with children
• Associate’s Degree with 30 credit hours in Early Childhood Education and 3 years experience with children

  
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk, sit, and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
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 Job Summary: At Doodle Bugs!, the Learning and Development Specialist is responsible for researching, creating, developing, and implementing company-specific training content for staff while assessing training effectiveness through evaluation.  This role also provides support to program evaluation initiatives including developing and implementing evaluation plans, creating data collection tools, analyzing data, and communicating the results.
  
Doodle Bugs! Mission: to build a community of Happy Children, Happy Parents and Happy Teachers. We hold ourselves to the highest standards of safety, cleanliness, organization, professionalism and education so that we can spread happiness to every single individual at Doodle Bugs!
  
Doodle Perks:

• Competitive health plans to help keep you happy & healthy
• Child care tuition discounts
• 401(k) with 50% match (after 1 year of employment)
• Paid time off & holiday pay
• Continued personal growth with paid training, educational opportunities and a promote from within philosophy

  
Job Responsibilities :

• Partners with leaders and stakeholders to understand business needs and assist in creating a fully integrated learning and development strategy that results in building the talent required to develop the Doodle Bugs! program.
• Designs, develops, implements, and evaluates training programs and content such as new employee orientation, compliance, safety training courses, educational program courses, and operations training.
• Assesses training effectiveness by tracking progress and identifying trends.
• Interprets and disseminates evaluation results through written reports, info-graphics and presentations.
• Extracts/or collects data; including setting up online surveys, developing data collection tools, performing classroom observations, and database management.
• Performs basic administrative functions in the learning management system to launch and troubleshoot training content in assistance with other departments.
• Other duties as assigned.

Qualifications: Learning and Development Specialists should have the following skills and qualifications.

• Bachelor’s Degree in Training and Development, Education, Instructional Design, Educational or Organizational Psychology.
• Experience in the Reggio Emilia approach to teaching or experience with training adults in early childhood education.
• Ability to multitask, adhere to deadlines and commitments.
• Experience with video editing software- either professionally or casually- recommended but not mandatory. Must be comfortable with technology and be able to pick up new programs and skills easily.
• Has intermediate level understanding of adult learning theory and be willing to receive feedback on adjusting presentations to meet adult training needs accordingly.
• Strong writing abilities and organizational skills to produce clear, easily understandable, and in-depth training scripts in addition to deliverable reports to collaborate with all departments.
• Ability to apply analysis and reasoning to go beyond analyzing factual information and to develop conceptual understanding of the meaning of a range of information.

  
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk, sit, and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
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Customer Relations Specialist  

What You Can Expect From Us:

• A happy work environment where team members feel supported, encouraged and appreciated
• On-going professional development and a “promote from within” philosophy

  
 Full Time Benefits:

• Up to 75% paid medical coverage
• Paid Time Off and Holiday Pay
• 401k: 50% match, up to 4% of gross income after 1 year of employment
• Generous child care tuition discounts

  
Qualifications:

• Assoc. Degree Education
• Solid written and verbal communication skills along with active listening
• Identifying customers’ needs, clarify information, and providing solutions 
• Ability to learn new types of software
• Customer orientation and ability to adapt/respond to different types of characters.
• Strong phone contact handling skills and active listening.
• Ability to multi-task, prioritize and manage time effectively.
• Meet personal/team sales targets and call handling quotas.
  Product Knowledge.
    

Job Functions:

• Generate sales leads.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Provide accurate, valid and complete information by using the right methods/tools.
• Compile reports on overall customer satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Act as the company gatekeeper.

Top Skills & Proficiencies:
Market Knowledge.
Resolving Conflict.
Listening Skills.
People Oriented.

Physical Demands:
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk, sit, and reach with hands and arms. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
  
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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