Buffalo

Customer Relations Specialist    (Spanish Speaking) 

What You Can Expect From Us:

• A happy work environment where team members feel supported, encouraged and appreciated
• On-going professional development and a “promote from within” philosophy

  
 Full Time Benefits:

• Up to 75% paid medical coverage
• Paid Time Off and Holiday Pay
• 401k: 50% match, up to 4% of gross income after 1 year of employment
• Generous child care tuition discounts

  
Qualifications:

• Assoc. Degree Education
• Bilingual: Fluency in English and Spanish
• Early childhood education knowledge and experience a plus
• Solid written and verbal communication skills along with active listening
• Identifying customers’ needs, clarify information, and providing solutions 
• Familiarity with CRM systems and practices a plus
• Ability to multi-task, set priorities and manage time effectively
• Ability to learn new types of software

  
Daily Responsibilities:

• Assisting prospective Doodle Bugs! families through the inquiry and enrollment process
• Assisting enrolled families & current employees with general questions
• Assisting prospective employees navigate the hiring process
• Answering general calls, emails and web chats
• Support the company’s mission of building a community of Happy Children, Happy Parents and Happy Teachers!
• To live the Doodle Bugs! Way, by consistently:

             Delivering a personalized experience
             Being accountable
             Performing as one team
             Demonstrating operational excellence
  
Physical Demands:
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk, sit, and reach with hands and arms. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
  
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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Job Summary: The Director is accountable for running the day-to-day operations and setting a positive work culture at our Centers. This role will be expected to complete all activities in accordance with company policies, licensing regulations and all applicable laws and internal operational and quality expectations. This position reports into a Team Lead.
  
Job Responsibilities: The essential activities of the Center Director include leading the Center’s management team through the following responsibilities and any additional tasks, as assigned:
  
Administrative:

• Accurately complete all tasks in the Monthly Operations binder.
• Collect and maintain all paperwork required for licensing, accreditation and Doodle Bugs! procedural compliance.
• Maintain regular communication with supervisor.
• Act as licensing liaison and address all complaints. Correct violations and communicate with supervisor to consult on follow up.
• Coordinate inspections and corrective actions as needed.
• Recruit, interview and hire faculty for all positions within center.
• Accurately maintain child and employee files.
• Report all accidents to supervisor.
• Identify, report and track the timely completion of all facility repairs and needs.
• Ensure that adequate supplies are maintained (food, curriculum supplies, marketing, etc.).
• Maintain accurate records related to billing and accounts receivable.
• Contribute to newsletters and social media updates.

  Enrollment:

• Effectively market your center within the community.
• Respond to inquiries daily, converting inquiries to tours.
• Conduct high quality, personalized center tours.
• Complete all enrollment paperwork with parents.
• Orient new families to the program.

  Family Relations:

• Ensure families’ satisfaction through regular communication and accessibility.
• Communicate accreditation standards and processes to families.
• Address all parent concerns promptly.
• Schedule formal parent conferences twice annually and as needed.
• Communicate information regarding center and community events.

  Professional Development:

• Facilitate and participate in training on developmentally appropriate practices, accreditation standards, licensing requirements and company procedures.
• Complete and deliver formal employee evaluations at 90 days, one year and annually.
• Identify and mentor high potential faculty.
• Participate in annual Doodle Bugs! conference.
• Attend at least one local or regional conference per year.
• Stay current on Doodle Bugs! policies, licensing regulations, state and federal employment laws, accreditation standards, early childhood education trends and other pertinent information.
• Participate in community events.

Supervision:

• Ensure that the center is consistently Safe, Clean, Organized, Professional and Educational (S.C.O.P.E).
• Ensure compliance with company policies, licensing regulations and required child to staff ratios.
• Educate and mentor employees daily on developmentally appropriate practices, accreditation standards, licensing requirements and company procedures.
• Ensure that Bravo! Curriculum is appropriately implemented daily.

  Expected Results:   

• Maintain and/or improve parent and faculty satisfaction, measured by retention rates and surveys.
• Ensure that 90% of faculty who have achieved three months of employment meet Doodle Bugs!

S.C.O.P.E. quality standards and C.A.R.E. values.

• Retain a minimum of 75% of qualified faculty annually.
• Maintain a minimum of 85% of licensed capacity.
• Exceed 85% compliance on all internal and external audits and evaluations.
• Maintain proportionate child to faculty hours, measured against Doodle Bugs! standards.
• Maintain Accounts Receivable balance below $500 each week.

  Competencies:   
To perform the job successfully, an individual should demonstrate the following competencies:
   Problem Solving - Identifies and resolves problems in a timely manner; develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; Leads and/or actively participates in meetings.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.
• Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
• Managing People - Takes responsibility for subordinates' activities; is available to staff for questions, comments and feedback; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); continually works to improve supervisory skills.
• Quality Management - Looks for ways to improve and promote quality.
• Business Acumen - Understands business implications of decisions; demonstrates knowledge of market and competition.
• Diversity - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment.
• Ethics - Treats people with respect; keeps commitments; works with integrity and ethically; upholds organizational values.
• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.
• Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
• Planning/Organizing - Uses time efficiently.
• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; changes approach or method to best fit the situation.
• Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.

Qualifications   
To perform this job successfully, an individual must be able to perform each essential activity satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Directors require one of the following:

• Bachelor’s Degree in Early Childhood, Child Development or related field and 1 year experience with children
• Bachelor’s Degree with 30 credit hours in Early Childhood, Child Development or related field and 2 years experience with children
• Associate’s Degree in Early Childhood, Child Development or related field and 3 years experience with children
• Associate’s Degree with 30 credit hours in Early Childhood, Child Development or related field and 4 years experience with children

  
Physical Demands:
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk, sit, and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
  
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Apply Now

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What You Can Expect From Us:

• A happy work environment where team members feel supported, encouraged and appreciated
• Monday through Friday 6:30 pm to 10:30 pm

 
Salary:
$14 / hour
 
Part Time Benefits:

• Perfect Attendance Quarterly Award
• 401(k): 50% match, up to 4% of gross income after 1 year of employment

 
Qualifications:

• High School Diploma or it’s equivalent
• General cleaning experience

 
Daily Responsibilities:

• To support the company’s mission of building a community of Happy Children, Happy Parents and Happy Teachers!
• To assure consistent, center-wide cleanliness to Doodle Bugs! standards
• To live the Doodle Bugs! Way, by consistently:

Delivering a personalized experience
Being accountable
Performing as one team
Demonstrating operational excellence
 
Key Competencies For Success:

• Dependability
• Flexibility
• Independence

 
Physical Demands:
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk, sit, and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
 
The physical demands described here are representative of those that must be met by an employee to successful perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Apply online at: https://www.doodlebugs.com/careers/
Apply Now

Apply Now